Billing
Refunds and cancellation
How you are billed
All prices are in US dollars, charged by our payment processor, Stripe.
- Device fee: each month, for every active device: $1 per device, $0.90 per device once your fleet passes 50 devices and $0.75 once it passes 100. Retired devices are not counted. The fee is charged at the start of the next month, for the month just ended. There is a $5 minimum per account each month. An account paying from a prepaid balance with no saved card pays no device fee and no minimum; once a card is saved, both are charged from that day.
- AI usage: billed on top of the device fee, at three times ITAI's own cost for the AI model your organization uses. With a saved card, usage is charged during the month each time your unbilled usage reaches a threshold (starting at $50), and anything left is charged with the month's device fee.
- Prepaid balance (30-day trial): without a saved card, you can try ITAI by paying for AI usage in advance with one-time payments of $10 to $1,000. Usage is taken from the balance as it happens. No card is saved and nothing renews by itself. The trial runs for 30 days from your first payment; we remind the account's owners by email a week before it ends and on the day it ends. After that no new diagnosis starts and no more payments are taken until a card is saved in Company settings, under Billing. Your balance is never lost: once a card is saved, AI usage is taken from the balance first and the card pays only after it is used up. If the last diagnosis paid from the balance takes it slightly below zero, that small amount is added once to the card's next charge.
- Spend limit: every organization starts with a monthly AI spend limit of $100, which your account's superadmin can change or remove in Company settings. When it is reached, no new diagnosis starts and no new fix is approved until the limit is raised or the month turns.
Cancelling
There is no cancel button in the dashboard yet. To cancel, the account owner emails billing@itaibot.io from the account owner's address, and we confirm by email. You can also remove ITAI from each PC from its device page in the dashboard, and the account owner can ask for all of the account's data to be deleted from the Data & privacy page.
Refunds
- Unused prepaid balance: refunded automatically when the account is cancelled or its data is deleted. The money goes back to the payments it came from, newest payment first, and never to a payment that is disputed with your bank.
- A prepaid payment we cannot use (for example one that arrives after the balance was closed): refunded in full automatically.
- Device fees and AI usage already charged are not refunded automatically. If you think a charge is wrong, email billing@itaibot.io and we will look at it with you.
Disputes
Please write to billing@itaibot.io before disputing a charge with your bank. When a payment is disputed, new AI diagnoses on the account are paused until we clear the hold. If the disputed payment added to a prepaid balance, the disputed amount is taken out of the balance while the dispute is open, and no more payments are taken meanwhile. If the dispute ends in our favour the amount goes back into the balance; if it ends in yours, it stays out.